Water Restoration FAQ
What is water damage restoration?
Water damage restoration is a comprehensive process that Apex Restoration specializes in throughout Northern Utah. We begin with a thorough assessment to identify the source and extent of water intrusion, whether from burst pipes, flooding, appliance failures, or leaks. Our certified technicians then extract standing water using professional-grade pumps and vacuums, followed by industrial drying and dehumidification to remove moisture from all affected materials. We clean and sanitize all surfaces to prevent contamination, and finally complete structural repairs and restoration to return your property to its pre-damage condition.
How quickly should I respond to water damage?
Time is absolutely critical with water damage. At Apex Restoration, we always tell our clients that immediate action is essential - ideally within the first 24 hours. Delaying response can lead to mold growth within 24-48 hours, structural deterioration, and significantly higher repair costs. That's why we offer 24/7 emergency services and typically arrive within 60 minutes of your call. The faster we can begin water extraction and drying, the better we can minimize damage and costs.
How long does it take to dry out water damage?
Drying time varies significantly based on several factors. At Apex Restoration, our mitigation process for water damage typically takes about 5 days on average. However, this can range from a couple of days for minor damage to over a week for extensive water intrusion. Factors affecting drying time include the volume of water, types of materials affected (carpet, hardwood, drywall), humidity levels, and the drying equipment we deploy. We use moisture meters to monitor progress and ensure complete drying before moving to repairs.
Will my insurance cover water damage restoration?
Most homeowner insurance policies do cover sudden and accidental water damage, but coverage specifics depend on the cause and your individual policy details. At Apex Restoration, we advocate for you with your insurance company to ensure you get the maximum coverage available under your policy. We provide detailed documentation, photos, and estimates to support your claim and work directly with your insurance adjuster as your advocate. Please note that we do not interpret insurance policies - we recommend consulting with your insurance agent or company directly for specific coverage questions. We're here to fight for your interests throughout the entire claims process and ensure you receive fair treatment.
What are the signs of hidden water damage?
Hidden water damage can be tricky to detect, but there are telltale signs to watch for. Common indicators include water stains on walls or ceilings, persistent musty odors, warped or buckling floors, damp or discolored walls, peeling paint or wallpaper, and visible mold growth. Sometimes damage isn't visible to the naked eye, which is why our Apex technicians use professional moisture detection tools like thermal imaging cameras and moisture meters to identify hidden water intrusion behind walls and under flooring.
What are the most common causes of water damage in Northern Utah?
In Northern Utah's climate, we see several frequent causes of water damage. Burst pipes are extremely common, especially during our harsh winters when pipes freeze and rupture. Appliance malfunctions like water heater failures, washing machine overflows, and dishwasher leaks are also prevalent. Roof leaks from snow loads and ice dams, basement flooding from spring snowmelt, and severe weather events like flash floods round out the most common causes we respond to at Apex Restoration.
What should I do immediately after discovering water damage?
First, ensure your safety. If possible, shut off the water source to prevent further damage. Turn off electricity in affected areas to avoid electrical hazards - never enter standing water if electricity is still on. Avoid using household vacuums for water removal as this can be dangerous. Document the damage with photos for insurance purposes, then immediately call Apex Restoration at (801) 513-1137. We're available 24/7 and will guide you through the next steps while dispatching our emergency response team.
Can water damage cause mold, and how is it prevented?
Absolutely - mold can begin developing within 24-48 hours after water intrusion, which is why rapid response is crucial. At Apex Restoration, mold prevention is a key focus of our water damage restoration process. We immediately extract all standing water, deploy industrial-grade fans and dehumidifiers for thorough drying, and monitor moisture levels throughout the process. Our team also applies antimicrobial treatments to affected areas and ensures complete drying before any reconstruction begins.
What does the water restoration process involve?
Our comprehensive water restoration process at Apex includes several critical steps. We start with a detailed inspection and assessment using moisture detection equipment to identify all affected areas. Next comes water extraction using powerful pumps and vacuums, followed by drying and dehumidification with industrial equipment. We then clean and sanitize all affected surfaces with professional-grade products. Finally, we complete any necessary repairs and restoration work to return your property to its pre-damage condition, all backed by our 1-year warranty.
How do I choose a reputable water restoration company in Northern Utah?
Look for certified professionals with IICRC certification like our team at Apex Restoration. Ensure they offer 24/7 emergency response - we typically arrive within 60 minutes. Choose a company with experience in Northern Utah's specific climate challenges, like freeze-thaw cycles and snow loads. Check for positive reviews and local reputation - we've been serving Utah for over 20 years. Make sure they advocate for you with insurance companies rather than just work with them, offer transparent pricing with no hidden fees, and provide guarantees on their work. At Apex, we offer free estimates and a 1-year warranty on all restoration work.
For immediate water damage assistance, contact Apex Restoration at (801) 513-1137 or INFO@apexrestoration.pro. We're available 24/7 to help protect your property and get your life back to normal.
For immediate water damage assistance, contact Apex Restoration at (801) 513-1137 or INFO@apexrestoration.pro. We're available 24/7 to help protect your property and get your life back to normal.